PRIVACY POLICY

1           INTRODUCTION

(a)               This Privacy Policy explains how WEDMUSE PTY LTD ABN 30 698 221 564 collects, holds, uses and discloses personal information.

(b)               In this Privacy Policy, WedMuse, we, us and our means WEDMUSE PTY LTD ABN 30 698 221 564.

(c)                We take privacy seriously and have prepared this Privacy Policy to explain how we handle personal information in connection with the WedMuse mobile application, our mailing list, our communications with you, and any related services we provide.

(d)               WedMuse is a mobile app designed to help brides, grooms, wedding vendors and venues discover, save, organise and share wedding-related inspiration, profiles, listings and content.

(e)               By using WedMuse, creating an account, subscribing to our mailing list, contacting us or otherwise providing personal information to us, you acknowledge that we will collect, hold, use and disclose personal information in accordance with this Privacy Policy.

(f)                 You do not have to provide personal information to us. However, if you do not provide the personal information we request, we may not be able to provide you with access to the app, create or manage your account, verify a vendor or venue profile, respond to your enquiry, send you communications, or provide relevant features.

(g)               We may update this Privacy Policy from time to time by making an updated version available through the app or on our website. The updated Privacy Policy will apply from the date it is made available or from any later date stated in the updated Privacy Policy.

2           TYPES OF PERSONAL INFORMATION WE COLLECT[A1] 

(a)               The types of personal information we may collect depend on how you interact with us and use WedMuse.

(b)               The personal information we collect may include:

(i)                      Name.

(ii)                     Email address.

(iii)                    Phone number and other contact details.

(iv)                    account login details and profile information.

(v)                     Age, date of birth or information indicating whether you are over 18.

(vi)                    Wedding date, wedding location, wedding preferences, saved inspiration, mood board information and other wedding-related information you choose to provide.

(vii)                   Business name, ABN, business contact details, vendor category, venue details, service information, listing information, profile information and verification information for vendors and venues.

(viii)                  Photos, images, links, URLs, social media content, Instagram-shared content, saved content, location information and other content you upload, save, link or share through WedMuse.

(ix)                    Information about third parties that you choose to provide through WedMuse, including where a photo, link, saved item, profile, listing or other content includes information about another person, vendor, venue, business or creator.

(x)                     Mailing list information, marketing preferences and information about your interactions with our emails or communications.

(xi)                    Information provided in surveys, questionnaires, promotions, enquiries, complaints, support requests or other communications with us.

(xii)                   Device information, app activity, analytics data, crash data, IP address, approximate location, search activity, page or screen view statistics, advertising data and standard log information.

(xiii)                  Subscription and purchase information connected with your use of WedMuse, noting that app stores and payment providers may collect and process payment information under their own terms and privacy policies.

(xiv)                 Any other personal information you provide to us or that we reasonably need to operate WedMuse and provide our services.

(c)                We do not intend to collect sensitive information, such as health information, biometric information, religious beliefs, political opinions or government identifiers. You should not provide sensitive information to us or through WedMuse unless we specifically ask you to do so.

3           PERSONAL INFORMATION OF MINORS[A2] 

(a)               WedMuse is not intended for use by children under 13 years old.

(b)               If you are under 18 years old, you should only use WedMuse with the consent and supervision of your parent or guardian.

(c)                We may collect personal information from users under 18 where they create an account, use WedMuse, upload or save content, interact with the app, or otherwise provide information to us.

(d)               Where we know or reasonably believe that a user is under 18, we may take reasonable steps to confirm that the user has parent or guardian consent, where we consider this appropriate or where required by law.

(e)               Parents and guardians may contact us at admin@wedmuseapp.com to request access to, correction of, or deletion of personal information relating to a child or young person, subject to any verification steps and legal exceptions that apply.

(f)                 If we become aware that we have collected personal information from a child in circumstances where we should not have done so, we may take reasonable steps to delete that information.

4           HOW WE COLLECT PERSONAL INFORMATION[A3] 

(a)               We may collect personal information directly from you when you:

(i)                      Create an account.

(ii)                     Create, update or manage a profile, vendor listing, venue listing or other content on WedMuse.

(iii)                    Use the app, including when you search, save, upload, link, share or interact with content.

(iv)                    Upload photos or other content from your camera roll.

(v)                     Save, upload or share content from Instagram, another social media platform or a URL link.

(vi)                    Subscribe to our mailing list.

(vii)                   Purchase or manage a subscription or free trial through an app store or payment provider.

(viii)                  Contact us by email or through another communication channel.

(ix)                    Respond to surveys, questionnaires, promotions or marketing communications.

(x)                     Interact with our social media pages, advertising, content or online presence.

(b)               We may also collect personal information from third parties and service providers, including:

(i)                      Apple App Store, Google Play Store and payment providers.

(ii)                     Supabase.

(iii)                    Google Analytics.

(iv)                    Google Maps.

(v)                     Mailchimp.

(vi)                    Instagram and other social media platforms where you choose to save, link or share content through WedMuse.

(vii)                   Other Users, vendors, venues or third parties who provide information to us or through WedMuse.

(c)                We may collect technical, analytics and usage information automatically when you use WedMuse, including through app analytics, software development kits, cookies or similar technologies.

5           USE OF YOUR PERSONAL INFORMATION[A4] 

(a)               We collect and use personal information for the following purposes:

(i)                      To provide, operate, maintain and improve WedMuse.

(ii)                     To create, manage, verify and administer accounts.

(iii)                    To display, manage and administer user profiles, vendor profiles, venue profiles, listings, saved content, uploaded content, linked content and location information.

(iv)                    To allow Users to search for, view, save, organise and engage with wedding-related inspiration, vendors, venues and content.

(v)                     To process, manage and administer subscriptions, free trials and app access, including through app stores and payment providers.

(vi)                    To communicate with you about your account, the app, subscriptions, updates, support requests, complaints, security issues and administrative matters.

(vii)                   To manage vendor and venue verification processes.

(viii)                  To provide customer support and respond to enquiries, complaints and requests.

(ix)                    To operate and manage our mailing list.

(x)                     To send you marketing, promotional messages and other information that may be of interest to you, where permitted by law.

(xi)                    To improve and optimise the app, user experience, content, features, analytics, security and performance.

(xii)                   To understand how Users interact with WedMuse, including through analytics and usage data.

(xiii)                  To detect, investigate and prevent fraud, misuse, security incidents, unlawful activity, breaches of our terms and other harmful conduct.

(xiv)                 To keep records and administer our business.

(xv)                  To comply with legal obligations, respond to lawful requests, resolve disputes and enforce our agreements.

(b)               You can opt out of receiving marketing emails by using the unsubscribe link in the relevant email or by contacting us at admin@wedmuseapp.com.

(c)                We may disclose personal information to our employees, contractors, advisers, service providers and technology providers where reasonably necessary for the purposes described in this Privacy Policy.

6           SECURITY

(a)               We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

(b)               The security measures we use may include administrative, technical and organisational safeguards appropriate to the nature of the information we hold and the way we operate WedMuse.

(c)                However, no method of electronic transmission, storage, app hosting or internet-based service is completely secure. We cannot guarantee the security of personal information transmitted to or stored by us.

(d)               You are responsible for keeping your account login details secure and for using appropriate security measures on any device or account you use to access WedMuse.

(e)               If you become aware of any suspected unauthorised access to your account or any privacy or security issue involving WedMuse, please contact us at admin@wedmuseapp.com.

7           LINKS[A5] 

(a)               WedMuse may contain links to, or content from, third party websites, apps, social media platforms, vendor websites, venue websites, Google Maps, Instagram, app stores and other online services.

(b)               Those third party websites, apps, platforms and services are not controlled by us and may have their own privacy policies, terms and data handling practices.

(c)                We are not responsible for the privacy practices, content, security or availability of third party websites, apps, platforms or services.

(d)               You should review the privacy policy and terms of any third party website, app, platform or service before using it or providing personal information to it.

8           REQUESTING ACCESS OR CORRECTING YOUR PERSONAL INFORMATION[A6] 

(a)               You may request access to the personal information we hold about you by contacting us using the details set out below.

(b)               You may also ask us to correct personal information we hold about you if you believe it is inaccurate, incomplete, out of date, irrelevant or misleading.

(c)                We may need to verify your identity before responding to an access or correction request.

(d)               We will respond to access and correction requests within a reasonable time.

(e)               In some circumstances, we may not be able to provide access to all personal information or make a requested correction. If this happens, we will explain why, unless it would be unreasonable or unlawful for us to do so.

(f)                 You can also update some of your personal information directly through your account, where that functionality is available.

9           COMPLAINTS

(a)               If you have a complaint about how we handle your personal information, or if you believe your privacy has been breached, please contact us using the details set out below.

(b)               When making a complaint, please provide your name, contact details and a description of your complaint.

(c)                We will consider your complaint and respond within a reasonable time.

(d)               We may ask you for further information to help us assess and respond to your complaint.

(e)               If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner or another privacy regulator that applies to your circumstances.

10        CONTACT US

(a)               For further information about this Privacy Policy or our privacy practices, or to request access to or correction of your personal information, or to make a privacy complaint, please contact us using the details below:

                                    Name: WEDMUSE PTY LTD

                                    Email: admin@wedmuseapp.com

(b)               This Privacy Policy was last updated on 21ST June 2026.